Ceipal’s Acquisition of Zoniac
Frequently Asked Questions
There is no requirement to move to Ceipal. Zoniac will continue to be supported indefinitely and if you are happier in the Zoniac environment, then we are excited to continue offering it; however, all new functionality will be created for the Ceipal product suite only.
We have a dedicated support team that has metrics to meet to ensure client satisfaction. There is no typical support issue and likewise no time we can promise; however, each issue is resolved as quickly as possible. The addition of the Zoniac team will help make our support even better. In short, we have an amazing support team.
Ceipal is one of the first applicant tracking systems (ATS) to be SOC2 compliant, and one of the first software-as-a-service (SaaS) companies to utilize the SSAE 16/18 framework to provide security review. We undergo an independent third party bi-annual (twice yearly) SOC2 audit that reviews certain internal controls and processes. The audit covers internal governance, production operations, change management, data backups, and software development processes. It evaluates that we have the appropriate controls and processes in place and that they are functioning appropriately in accordance to standards. The SOC2 program offers independent verification that our practices offer a recognized standard of security measures. Furthermore, the program is designed to cover key elements of data processing and integrity while maintaining auditing practices within our business and operational processes. For additional data security information, please visit www.ceipal.com/security.