When organizations invest in recruiting automation, they expect faster workflows, improved candidate engagement, and measurable business results. Yet even the most powerful technology cannot deliver on those promises if adoption lags or users struggle with implementation. That is why support can't be treated as just another feature in your software contract. The best support is built on partnership.
At Ceipal, we believe the role of support is not to troubleshoot problems after they happen but to guide customers through every stage of the automation journey. Our customer success team delivers consistent, proactive, and long-term value, ensuring corporate recruiters and staffing leaders see measurable outcomes from their technology investment.
Beyond Onboarding: Driving Real Adoption
Most software companies treat onboarding as a one-time event. The vendor provides a quick overview, then leaves customers to figure out the rest. That approach is risky, especially for enterprise recruiting teams where adoption determines ROI.
Ceipal takes a different approach. Our customer success team provides step-by-step onboarding designed for enterprise use cases, with attention to existing workflows, compliance requirements, and system integrations. But the support does not stop there. We continue to engage with users across the first months of implementation, answering questions, monitoring adoption, and recommending adjustments so automation actually takes root.
Continuous Guidance for Recruiter Success
Recruiting is dynamic. Job markets shift, candidate expectations evolve, and hiring demands spike without warning. A static support model won't cut it. That is why Ceipal’s team provides continuous guidance, not just reactive service. Customers have access to experts who understand staffing and corporate recruiting challenges, and who are available to ensure the system adapts to new priorities.
Quality Staffing of America is one such customer who appreciates Ceipal’s personalized guidance. “They had an answer to our question and guided us through the process with a screen share,” said President Ken Richards.
Whether it’s helping integrate sourcing tools, configuring reporting dashboards, or training new recruiters, the Ceipal team partners with customers to ensure technology remains an asset instead of a hurdle.
To provide an even greater level of support, we created Ceipal Assist, an innovative, AI-based customer support and ticketing system that you can access at any time within the product. Ceipal Assist’s AI provides recommendations as you type, which could potentially resolve the issue immediately. Additionally, you can view all tickets from your own personalized dashboard, so you have total visibility into your support.
Measuring Outcomes, Not Just Tickets
Traditional support often measures success by how quickly a ticket is closed. That metric may show efficiency but not necessarily great customer service. Ceipal’s customer success team measures value differently.
Our focus is on outcomes: Are recruiters filling jobs faster? Are managers gaining visibility into pipelines? Is the system saving time and reducing manual work? By prioritizing these metrics, we align our success with yours. This partnership approach helps staffing executives demonstrate ROI internally and strengthens long-term trust with our customers.
The Agency can attest to Ceipal's excellent customer support. They experienced a refreshing change from the slow response times of other ATS platforms. For every question that The Agency asked, Ceipal gave thorough and helpful responses. Ultimately, The Agency increased productivity by 90% in the first two months of using Ceipal.
Ed Stengel, President of The Agency found the perfect solution in Ceipal. “I’ll be on Ceipal until I sell the business,” he said. “And then the business will still be on Ceipal. It’s a great product, it’s priced well, and the support is unbelievable. Why would you use anything else?”
A Partnership That Scales
Enterprise organizations need more than short-term problem solving. They need a partner that can scale support as their business grows. Ceipal’s model ensures that whether you are managing a small recruiting team or a global enterprise, the support experience remains consistent and responsive. Our customer success team operates with a deep understanding of enterprise recruiting, giving you the confidence that your system will grow with your organization.
Your Partner in Success
Recruiting automation only delivers value when recruiters embrace it, use it effectively, and adapt it to changing business needs. That requires more than a help desk. It requires a partner who is invested in your success from day one.
At Ceipal, support is a partnership designed to maximize adoption, improve efficiency, and help corporate recruiters achieve their goals.
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