MatchPoint’s path to Ceipal Workforce wasn’t driven by a single breaking point. It came from a search for a workforce management and timekeeping solution to pair with the ATS capabilities the company had already come to trust.
Having previously recommended Ceipal ATS to other clients, MatchPoint was already familiar with the platform when a client recommendation pointed toward adopting Ceipal Workforce as well.
The Breaking Point
MatchPoint Solutions is a 570+ person IT and non-IT staffing and consulting firm headquartered in California, with India as a major operational hub and a presence across 12+ countries.
Even with a long-standing relationship, real friction has shown up along the way:
- UI/UX limitations and connectivity gaps between certain modules, occasionally adding processing time and manual effort
- Several manual processes that MatchPoint believes could still be automated for additional efficiency
Why Ceipal Won the Evaluation
MatchPoint didn’t run an extensive multi-platform evaluation — the company moved directly to Ceipal based on its specific requirements and existing familiarity with the platform through prior ATS use and client recommendations, with workforce management capabilities aligning well with what the business needed.
What Has Kept MatchPoint With Ceipal
A structured, unified platform across workforce processes: Employee management, timesheet management, expense management, absence management, and asset management all run through one system instead of across separate tools.
Improved data structure and accuracy: MatchPoint has seen genuine improvement in its overall workforce data management since adopting Ceipal.
Support that protects the relationship day to day: MatchPoint specifically credits the Ceipal support team’s timely assistance and issue resolution for helping maintain operations as requirements have evolved.
A Partnership Built to Last
As Shweta Kumari, COO at MatchPoint Solutions, puts it:
“Ceipal has been part of our workforce operations for years, and what keeps us here is not just the platform but the support behind it. The support team has consistently been timely and responsive, helping us keep operations running smoothly as our needs have evolved. We’d like to see continued investment in automation and functionality, and we’re optimistic about where this partnership goes next.”
The Bigger Picture
MatchPoint is interested in exploring VMS as a next step, with its future partnership closely tied to how the platform continues to evolve — including greater automation and modernization across existing modules.
