Resolve queries more quickly with HR employee self service software.
Take a deep dive into the data & identify strengths—and inefficiencies.
Allow employees to view documents & submit requests themselves.
And save HR time by putting them in charge of their requests.
And let them seek—and find—the information they need.
And spot inefficiencies and opportunities hidden in your workforce.
It has never been easier for an employee to find out company information directly from the most appropriate source than with Ceipal Workforce. Not only can employees pose questions and get them answered, they can also search through questions posed by others to see if someone else shared a similar struggle. Management gets the opportunity to directly reply to employee queries as well as move that query through different statuses to ensure it gets seen by the right members and then resolved. Or, one employee can answer another, creating inter-office camaraderie and an active network of information sharing.
Workforce’s HR employee self-service software is the best place for universal document storage. Whether it be a company policy or process updates, share the information with the whole team or select individuals. Create files or folders for easy organization and set different privileges (read, write, download, etc.) for various employees.
Creating a request is quick and easy in Workforce. Simply choose the department where you wish to send your request and describe your question or struggle. Maybe you had an issue with your pay, maybe you can’t see a field in the platform, or maybe you just want to talk to HR about leaves without setting a meeting. No matter what you have questions about, just type it up and send it off. The benefit of this over email is the fact that 1 or 100 other employees may have the same question, and now it’s answered once for all to see. Effectively reduce duplicate requests and save your HR team valuable time by reducing the number of times they have to respond. Better still, remove HR from the equation entirely by letting veteran employees answer basic queries.
Employee data is a great tool for identifying inefficiencies and opportunities in an organization, and Workforce makes it easy to get your hands on everything you need. By being able to filter requests by department, it’s easy to see where bottlenecks in productivity are happening. Download your request data to update training procedures, better document workflows, or improve any area that creates unproductive time or unproductive employees.